Jason Conner, Owner, Per The Mile
Delivery Owning a business in 2019 can be challenging as well as immensely rewarding. One of the biggest rewards is building an amazing team. Unfortunately, the joy of building a great team of employees comes with its own burden of challenges. These include, but are not limited to, insurance, payroll tax burden, administrative costs, risk and liability.
You may think you know what a $14 per hour employee costs your business, but you may be surprised to find out that it is commonly 40% higher, or nearly $20 per hour or more after factoring in soft costs. We, as business owner’s, rarely think about these hidden expenses. These soft costs, like uniforms, amenities, office space and even theft add up quickly.
Sometimes employee burden costs are necessary for control with regards to your clients level of service, but there may be unexplored options that could reduce your companies exposure to risk, improve customer service standards and even put more dollars and sense back on your bottom line.
I frequently recommend to my clients that they consider outsourcing product delivery services in order to streamline efficiencies, save money and ultimately provide a higher level of customer service experience. My company, Per Th Mile, excels at logistics, communication and delivering customer service, this frees up their time for my clients to do what they do best. This practice may not be right for all companies, but for small to medium sized operations, it should be given consideration.
“Do what you do best, and let other companies hep you so what they do best.”
At the end of the day, the decision on how and when to use a contract delivery service will require thought, and, if necessary, a partner that shares the same values with regards to customer service and experience. If you partner with a provider, vet their online reputation, verify that they are properly insured, and ask to speak to their clients to ensure that they are the best partner. Your customers are the life blood of your business, so when outsourcing anything, never settle for anything less than excellence!